10 Kingsmill RoadTamar View Industrial Estate Saltash PL12 6LD

Certini Terms & Condtions

General Terms and Conditions

None of the information listed affects your statutory rights. We are based in the UK, and all sales via the website or by mail order are subject to the laws of England & Wales.

Certini accepts orders only for delivery within the UK, with payments in £ sterling.

Acceptance of your order and prices will be confirmed to you immediately on receipt of your order, but owing to the possibility of human error we reserve the right to cancel or amend the order and notify you accordingly.

Certini take every precaution to ensure that our products and descriptions are as accurate as possible, however some goods may be subject to change due to manufacturers' requirements. These changes will be shown on our website as soon as possible. 

Prices

The price quoted for any item is valid for a period of seven days and will apply to any order placed or purchase made within this period. In the unlikely event that an item has been priced incorrectly, we will inform you to allow you to cancel or re-order at the correct price. If you have already paid, we will refund any overpayment or the entire amount if the order is canceled.

Ordering / Payment

Payment via credit or debit card is made via our secure online payment system. Your card will only be debited when the goods are dispatched.

When you place an order with us we require certain information to be able to process your order. All ordering is secure, and information is deleted as soon as your order has been processed.

Delivery

Delivery is free for orders over £25, if its under £25 there will be a charge of £3.50, delivery may be by courier (APC) or Royal Mail (usually smaller items). Allow 3-5 working days for delivery.

Next day delivery is available at an additional £5 on small items and £10-£25 on larger items. All orders must be placed by 1pm to qualify.
If you are in a hurry for a bike please call us on 01752 849315 and we will do our best to help.
Next day delivery is available Monday - Friday, orders placed on a Friday will be delivered the following Monday

Saturday deliveries can be arranged at an additional cost of £35 Including bikes.
Orders for Saturday delivery must be placed by 1pm Friday.

Standard delivery for bikes is usually next day after despatch between 9am & 6pm, Monday to Friday; please ensure that someone will be available to take delivery and sign for the goods. Bikes and high value items will not be left without a signature.

Due to verification processes, the delivery address cannot be changed once an order has been processed. To change the delivery address, the order will need to be cancelled and processed again with the correct address. In the case of V12 finance purchases, the address cannot be changed. If you request a bike on finance and need it to be delivered to an alternative address, kindly contact the store.

Should you require your delivery to be left with a neighbour, the house name/number is required and they shall be required to sign for the item on your behalf. Products such as bikes, frames and other bulky products cannot be left with a neighbour. Certini accepts no responsibility for delivery items which have been left with a neighbour.

If for any reason we cannot complete your order, we will back order any items, but inform you before sending, in case your requirements have changed.

Offshore
Please contact us for a delivery charge quote. If an order is placed with the wrong delivery option is selected we will inform you of this and amend your final invoice as required.

Returns And Cancellation

Please check goods upon delivery and ensure they are correct. Unsuitable goods may be returned within 14 working days of receipt. Goods must be returned unused and in the original packaging, Your credit or debit card will then be refunded less any delivery charge.

Items which are faulty, damaged or otherwise incorrect through an error by Certini must be returned to us within 14 days of receipt, with full details of fault, order date and invoice: please contact us before return and specify whether you require a refund or replacement item. Where a refund is requested we will refund the full purchase price of the product, including delivery charge. Such refunds will be made within 30 days of the cancelation date.

Customers reserve the right to cancel or amend their order with in 14 days from the date of purchase as per consumer law. Customers may cancel/amend their order by emailing  contact@certini.co.uk with the order details. If the order has been dispatched before the cancellation email has been received, Certini reserve the right to deduct any shipping charges from the order refund.

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