To improve your shopping experience today and in the future, this site uses cookies.
I Accept Cookies

Certini Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.

3. Choose the store of your choice and collect your items

Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.


V12 Retail Finance Click & Collect Process

Once we at Certini receive the Agreement status provided by V12 for the application, you can make the arrangements to Click & Collect your items.

When you visit our store, you must identify yourself as a Click & Collect customer who is here to collect the goods you purchased on a V12 credit agreement.

We will obtain the details of the sale, your customer information and product information.

You will need to provide the following for verification:

* Photo ID of either UK Driving Licence, UK Citizen card, UK Passport, Firearms Certificate , Shotgun License or Armed Forces ID card;
* Your purchase order number; and,
* The bank card used during the application.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

If you order a bike we will contact you and arrange a collection appointment. All bikes go through a PDI (Pre Delivery Inspection) delivered by one of our accredited mechanics, this means that getting your bike ready for collection may take a little longer.

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be foundhere. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

Quick Contact

01752 849315 contact@certini.co.uk 10 Kingsmill Road Tamar View Industrial Estate Saltash PL12 6LD

Opening Hours

Saltash Opening Hours

info@certini.co.uk

01752 849315

Monday
8:30am - 5:30pm
Tuesday
8:30am - 5:30pm
Wednesday
8:30am - 5:30pm
Thursday
8:30am - 5:30pm
Friday
8:30am - 5:30pm
Saturday
8:30am - 5:00pm
Sunday
Closed

Bristol Opening Hours

bristol@certini.co.uk

01179 514942

Monday
10:00am - 6:00pm
Tuesday
10:00am - 6:00pm
Wednesday
10:00am - 6:00pm
Thursday
10:00am - 6:00pm
Friday
10:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed

Birmingham Opening Hours

birmingham@certini.co.uk

0121 7473444

Monday
10:00am - 6:00pm
Tuesday
10:00am - 6:00pm
Wednesday
10:00am - 6:00pm
Thursday
10:00am - 6:00pm
Friday
10:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed