Returns
Shop with confidence. If you've ordered the wrong size or you're not happy with a purchase it's not a problem. We want to help you find the right products to get the most out of your cycling. Simply return the item to us within 30 days in unused condition with all the packaging and we'll replace it or refund you. Kindly note that refunds can take up to 14 working days to process. *InvisiFrame kits are non-returnable/non-refundable.
We do not offer free returns because we aim to keep the cost of the product as low as possible. However, if the goods are found to be faulty, damaged or not as described, please contact us to discuss the returns process.
Call us if it's a bike as we can help arrange collection. Tel 01752 849315 or info@certini.co.uk
There is a downloadable returns form to complete and return with your goods.
Returns Address:
Certini Bicycle Company
10 Kingsmill Road
Tamar View Industrial Estate
Saltash
PL12 6LD
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product.
CHRISTMAS RETURNS
We want to take the hassle out ofChristmasfor you so we have extended ourReturnsperiod during this time. Any products purchased between 1st December 2025 and 24th December 2025 can be returned until 18th January 2026. Please refer to ourreturnspolicy before returning your items.